Participants are required to inform our office in writing if they need to cancel their place on a FUSE/FCU course or iHeartScan workshop. Requests to cancel a course or workshop or to transfer to another course or workshop must be sent by email to firstname.lastname@example.org.
The cancellation and transfer policies are as follows:
- Up to 6 weeks prior to the course/workshop: a full refund will be provided within 10 working days after you have notified (and received acknowledgement) from the office.
- 2 – 6 weeks prior to the course/workshop: For a FUSE or FCU simulator course, 40% ($100) cancellation fee will be charged. For an iHeartScan course, a 40% ($560) cancellation fee of the workshop fee will be charged and the difference will be refunded within 10 working days after you have notified (and received acknowledgement) from the office.
- 2 weeks prior to the workshop: a 100% cancellation fee will apply and no refund will be given.
- 12 months to 6 weeks prior: Transfer is free of charge.
- 2 to 6 weeks prior: For a FUSE or FCU simulator course, an administration fee of $50 will be charged. For iHeartScan an administration fee of $195 will be charged.
- 2 weeks prior: No transfer will be given.
- In the event that the course/workshop you are registered in is cancelled or re-scheduled, registrants will have the option of receiving a full refund or transferring to an alternate workshop within 12 months of the original workshop registration date.