Heartweb Pty Ltd (ABN 66 146 184 812) (Heartweb) respects and is committed to protecting your privacy. We are bound by the National Privacy Principles in the Privacy Act 1988 (Cth) (the Privacy Act), as well as other applicable laws protecting privacy. In some circumstances, we may undertake contractual obligations to observe additional privacy obligations. Where appropriate we will handle personal information relying on the employee records exemption and the related bodies corporate exemption in the Privacy Act.
What we collect
We collect personal information about individuals who use our website and/or enrol in the educational subjects and courses provided by Heartweb. Generally, if appropriate, we will tell you why we are collecting personal information when we collect it and how we plan to use it, or these things will be obvious when we collect the information.
We usually collect personal information such as your name, address, telephone number, email address, financial details, birth date and educational history as necessary for us to provide our services. From time to time we may collect other information which is necessary to provide these services.
We may collect sensitive information (as defined in the Privacy Act), such as information about your membership of a professional association. If we do, we will seek your consent to collect it if required by law to do so.
If you choose not to provide certain personal information to us, we may not be able to provide you with the services you require.
How we use personal information
We generally use and disclose your personal information to provide services to you and for our business operations, and for any other purposes for which it was collected, as well as for related purposes that would be reasonably expected by you (or otherwise as required or authorised by law). The following are the main types of personal information we collect and the main purposes for which it is collected.
To provide and improve our products and services
We may collect information about you such as your name and contact information, including postal and email address, billing information, transaction and credit or debit card information to provide you with our products and services, to enable us to fulfil our obligations under any contract with you, to ensure that you meet eligibility requirements for receiving our services or participating in the courses we offer, and to fulfil associated administrative and other functions. Subject to the direct marketing section below, we may also use your information for marketing purposes.
When you use this website
In general, you can use this website without giving us any information, unless you are interacting with us for purposes such as those described above. If you send information to any bulletin board, forum or newsgroup that may be available on this website, please remember that any information that you provide will become public and exercise caution in disclosing it.
As part of our general business operations
Heartweb also collects personal information about individuals who are, or are employed by, our suppliers (including service and content providers), contractors, dealers, related companies, agents, corporate customers and business partners. Generally, if appropriate, we will state why we are collecting personal information when we collect it and how we plan to use it, or these things will be obvious when we collect the information.
Employees and contractors
If at any time you do not want us to use your personal information to send you any further information, you can always let us know by contacting Heartweb through the contact details given below.
Information that we collect about you is only held as long as it is needed for the purpose for which it is collected, or until any applicable legal obligations to hold the information end. We are legally required to keep records of all transactions that involve payment to us for seven years. We store such records securely, and it can be accessed only by authorised staff. Electronic records of transactions can only be accessed by authorised staff.
Disclosure of your information
For the purposes described above, Heartweb may disclose your personal information:
- to our suppliers (including service and content providers), contractors, dealers, agents, and business partners who help us deliver a service or product to you;
- to our staff, consultants and advisers;
- to entities associated with Heartweb that help us provide and certify the educational subjects and courses supplied by Heartweb;
- to law enforcement and government agencies or officials;
- to anyone to whom our assets or business (or any part of it) is transferred;
where you have otherwise consented; or
- as otherwise required or authorised by law.
We will take reasonable steps to ensure that the persons and organisations to whom we disclose personal information are bound to protect the privacy of that personal information.
We will not give your personal information to any outside organisations for the purpose of allowing them to market their goods or services to you unless you permit us to do so.
Please note that some of the persons to whom we disclose personal information may be situated outside Australia. Some of our promotional material may include photographs and other personal information about staff, students and visitors and may be made available to the public, including on the internet and outside Australia.
When you visit this website, we may record anonymous information about your visit and log the following information for statistical purposes and to allow us to develop better online services:
- your server address
- your operating system (for example Windows, Mac etc)
- your top level domain name (for example .com, .gov, .au, .uk etc)
- the date and time of your visit to the site
- the pages accessed and the documents downloaded
- the previous site visited
- the type of browser used.
This information is not specific to an individual and is used for system administration purposes, as well as statistical analysis. While anonymous information does not tell us anything about you specifically, it tells us about how you use our site.
A cookie is a small message given to your web browser by our web server. The browser stores the message in a text file, and the message is then sent back to the server each time the browser requests a page from the server.
When cookies are used on this site, they are used to store information relating to your visit such as a unique identifier, or a value to indicate whether you have seen a web page. They are used to distinguish your computer from other computers. This site will not store any personal information about you in a cookie that you have not provided to us.
Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not.
If you have agreed or asked, we may also use or disclose your personal information to provide you with information about products, promotions, special offers and other information which relates to our products or services or which we believe may be of interest to you. We may send you such information by email, telephone, SMS text message and/or any other form of electronic messages, post, fax or smartphone applications, social networking websites, Web 2.0 or any other method which becomes relevant from time to time.
When you provide us with information about yourself, you will usually be given the option to let us know that you do not want that information to be used for direct marketing purposes whether by ourselves or by any third party (including our commercial partners). If you don’t take up that option you will be taken to have agreed to the use of your information for direct marketing. You can change your mind about your preferences in respect of direct marketing at any time by contacting us using the details set out below. In addition, if you receive direct marketing from us by email or by SMS message, you will be reminded in the email or SMS message that you are able to request a change to your preferences.
Security, Access and Complaints
We regard the security of your personal information as a priority and implement a number of physical and electronic measures to protect it. We remind you, however, that the Internet is not a secure environment and although all care is taken, we cannot guarantee the security of information you provide to us via electronic means.
We will provide you with access to most personal Information that we have about you, but sometimes that will not be possible, in which case we will tell you why. If you would like to access your information or to find out what information we have about you please contact us at the contact details given below.
When you request access, we may need to take measures to verify your identity. If you think that any personal Information we hold about you is not accurate, complete or up-to-date, you may request us to correct that information. We will take reasonable steps to correct such personal information unless we disagree with you about whether the information is accurate, complete and up-to-date.
If you would like more information about our approach to privacy please contact us.
Last updated: 08 June 2011